If you are reading this document, it’s because MyMiniFactory Customer Support team has directed you to creators for the following reasons:

1. You have questions regarding the files that you downloaded/purchased, or Tribe subscriptions which you subscribed.
2. You have questions regarding file release schedule or a specific reward.
3. You are not satisfied with the quality of the purchase.
4. This item is included in another bundle that you purchased previously, and looking for refund.

For the above reasons, if you need assistance from Creators, please follow the steps below to help creators understand the issues.

1. You can reach out to creators by private messaging them. The button can be found here:

1. Or reaching out to them on their socials, or post the request on their Discord server(If applicable).

1. If the Creator has a Tribe, you can leave a comment in a post by clicking the icon where indicated in the image below.

*Tribes Post example taken from Fantastic Plants And Rocks Tribe